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Frequently Asked Questions

Everything you need to know about booking with Explario.

What is Explario Portal?

Explario is a platform that facilitates the rental of properties such as farmhouses, chalets, camps, and boats through its website and social media channels.

Can I pay cash at the property?

No, cash payments are not accepted. The full amount must be paid in advance before arriving at the property.

What is the cancellation policy?

Cancellation policies are determined by individual accommodations. It’s recommended to review the specific property’s cancellation policy before making a booking.

Is it possible to cancel or change non-refundable booking dates?

Canceling a non-refundable booking typically incurs fees. However, you can request a free cancellation by contacting the property owner, who may choose to waive the fees. Explario reserves the right to deduct any additional fees incurred due to the cancellation, such as service fees, bank charges, and administrative fees.

To whom should I submit the insurance payment?

The host is responsible for collecting the insurance fee directly from the customer and reimbursing them upon departure. Explario does not handle insurance payments.

What currency will I be charged in?

All transactions are processed in Emirati Dirham (AED).

Where can I find the property's cancellation policy?

The cancellation policy is specified in each property’s details on the listing page and is also included in the booking confirmation email.

How can I communicate with Explario?

You can contact Explario via email at info@explario.com or through their live chat service on the website.

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Family Friendly:Yes
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Family Friendly:Yes
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